Legal
Last updated: 31 October 2026
These terms are an agreement between you and Palaio LLC, an Ohio limited liability company ("Palaio," "we," "us"). They cover our website at palaio.co, the Palaio app at my.palaio.co, and the Palaio apps for iPhone and Android. By using Palaio you agree to them, so please read them. Our Privacy Policy explains how we handle your data.
You must be at least 13 to use Palaio. If you are under 18, or under the age of majority where you live, you need a parent's or guardian's permission, and they agree to these terms for you.
You are responsible for keeping access to your account secure, including the email address you sign in with. Tell us at hello@palaio.co if you think someone else has used it. We are not liable for loss caused by someone using your account without your permission, unless it was our fault.
Your reflections, annotations, journal entries, recordings and responses belong to you. By storing them in Palaio you give us a limited licence to host, copy, process and display them only to provide Palaio to you: for example, to save them, transcribe or polish them when you ask, show them to the groups and church you choose to share with, and print them in books you or your group order. That includes sending them to the service providers listed in our Privacy Policy to do those things. The licence ends when you delete the content or your account, except for books that were already printed.
You are responsible for what you write and share. Please only share in a group what you are happy for its members to read, and only include other people's words in Palaio when you have the right to.
Transcription, polishing, proofreading and page scanning use AI. They can get things wrong: a transcript may mishear you, polishing may change what you meant, and a scan may misread a page. Check the result before you rely on it or print it. You can always keep your original words. Commentary and AI features in Palaio are aids to your own study, not pastoral, professional or theological advice.
The leader of a study group decides what the group studies and can remove members. What you share with a group is visible to its members, and stays in any book the group has already printed. Be kind: don't use a group to harass, shame or expose anyone.
You can report anything shared with you in a group, and block a member so that you no longer see what they share. We read every report within 24 hours. We don't tolerate abusive or objectionable content, and we may remove it, or remove the person who posted it from a group or from Palaio.
Joining your church on Palaio is optional, and you control what it can see. A church's use of Palaio as a partner is covered by a separate agreement between the church and us.
Palaio Pro is a subscription, billed monthly or yearly at the price shown when you subscribe. It renews automatically at the end of each period until you cancel. You can cancel at any time: on the web, from your account's billing settings; on iPhone, in your Apple Account settings. When you cancel, you keep access until the end of the period you have paid for, and you are not charged again. If you cancel partway through a month or a year, we don't refund the unused part, except where the law requires it.
New subscribers may get a free trial, once per person. If you don't cancel before the trial ends, your subscription starts and you are charged.
If we change the price of a subscription, we'll tell you in advance, and the new price applies from your next renewal. You can cancel before then.
Purchases made on iPhone are billed and refunded by Apple under Apple's terms. Ask Apple for a refund of an iPhone purchase.
Founding membership is offered for limited periods. We may start or stop offering it at any time; that never affects a membership already bought. When it is offered, founding membership is a single payment of $50 that grants lifetime access to Palaio. It is not a subscription; there is no recurring charge, and there is nothing to cancel.
Because access is granted immediately and in full at the time of purchase, all founding membership purchases are final and non-refundable. By completing your purchase you confirm that you are receiving immediate access to the service and that you waive any right of cancellation or withdrawal that would otherwise apply, to the extent the law allows. We may make exceptions at our sole discretion; doing so once does not oblige us to do so again.
"Lifetime" means for as long as Palaio continues to operate as a service. We do not guarantee availability for any specific period. If Palaio is ever discontinued, we will give you reasonable notice and the ability to export your content before access ends.
The lifetime plan is a single payment of $300 that grants access to Palaio on the same meaning of "lifetime" set out above. It is not a subscription; there is no recurring charge. It does not include printed books, and it is not a founding membership, so founding-member benefits do not come with it.
You can ask for a full refund within 30 days of buying by contacting hello@palaio.co. A refund ends the plan. Buying the plan stops any subscription you hold with us on the website at the end of the period you have paid for. Subscriptions bought through the App Store can only be cancelled by you, through Apple.
A gift of Palaio is a one-time purchase, not a subscription. You receive a gift code on a card to give. Whoever redeems the code gets one year of Palaio Pro from the day they redeem it, and, if the gift includes a book, credit for their first printed book. Each code can be redeemed once, and it does not renew or charge anyone when the year ends. Keep the code safe: anyone who has it can redeem it. You can get a full refund for a gift at any time until its code is redeemed: email hello@palaio.co and we'll cancel the code and refund you. Once the code has been redeemed, the gift is final.
Printed books are made from what you, or your group, wrote in Palaio. Before you order, you can read through and correct the book; what you approve is what is printed, so please check it. Books are printed and shipped by our print partner, Lulu. Prices include standard shipping within the countries we ship to; faster shipping costs extra and is shown at checkout.
Because each book is printed to order, all sales are final once printing has begun. If your book arrives damaged or with a printing fault, email hello@palaio.co with a photo and we'll arrange a replacement or refund. Delivery dates are estimates, and we are not responsible for delays caused by the carrier.
Palaio's design, software, commentary selections and other material we provide are owned by us or our licensors, apart from Bible texts and commentaries that are in the public domain or used under their own licences. You may use them only as part of using Palaio.
Palaio will change over time; we may add, change or remove features. If we change these terms in a way that matters, we'll email you before the change takes effect and update the date at the top of this page. If you keep using Palaio after that, the new terms apply. If you don't agree, you can stop using Palaio and delete your account.
You may delete your account at any time from Settings. We may suspend or end your account if you seriously or repeatedly break these terms, or if the law requires it. Unless it would be unlawful or harmful, we'll tell you why and give you a chance to export your content first.
Palaio is provided "as is" and "as available." To the extent the law allows, we make no warranties beyond those stated in these terms, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We work hard to keep your writing safe, but we can't promise Palaio will always be available or free of errors, so keep copies of anything you can't bear to lose.
To the extent the law allows, Palaio LLC is not liable for any indirect, incidental, special or consequential damages, or for lost data, profits or goodwill, arising from your use of Palaio. Our total liability for any claim relating to Palaio is limited to the greater of the amount you paid us in the 12 months before the claim, or US $50. Some places don't allow these limits, so they may not apply to you, and nothing in these terms limits rights you have that the law says cannot be limited.
If you use Palaio on iPhone, these terms are between you and Palaio LLC, not Apple. Apple is not responsible for Palaio or its content, has no obligation to provide maintenance or support for it, and is not responsible for any claims relating to it. If Palaio fails to meet any applicable warranty, you may notify Apple, and Apple may refund the purchase price of the app; Apple has no other warranty obligation. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you. You must also follow Apple's own terms when you use the app.
These terms are governed by the laws of the State of Ohio, without regard to its conflict-of-laws rules. Any dispute that we can't resolve together will be decided in the state or federal courts located in Ohio, and you and we agree to their jurisdiction. If you live in the EU or UK, you also keep the protection of the mandatory laws of your country, and can bring a claim in your local courts.
Questions about a charge? Contact hello@palaio.co before disputing it with your bank. We would rather sort it out with you directly.
Palaio LLC, Ohio
hello@palaio.co